Customer Service - Call 01562 863 464 For More Help If Needed

About Us | How do I purchase goods? | Accepted Payment | Is my transaction secure? | What if I have problems ordering? | What if I do not receive my goods? | When is my credit card debited? | What happens if my card authorisation fails? | What risks are involved in buying online? | Stock Levels | Postage and Packaging |
Returns Policy | Acknowledgement of Orders | Privacy Policy | Contact Us

About Us

Here at Surplus and Outdoors we have over 50 years of retail experience, specializing in New and Used Army surplus from all over the world, Camping Equipment, Army Militaria and Workwear.

For Advice You can From us during Normal Working Hours on 01562 863 464
Even If You Need Advice On A Size of a product Or Have an Order Query, we are happy to help
Our quality and choice is matched with excellent service and value for money.
Our shop opening hours do vary so please give us a call on 01562 863 464 to make sure that we are open !
Please note we are CLOSED All Day On Sundays And Wednesday's.

How to find us? We are located at 38 Comberton Hill, Kidderminster DY10 1QN, opposite the Severn Valley Railway. If when approaching Kidderminster, you follow the brown tourist signs with either a steam train on or 'Severn Valley Railway' you will find us! Parking is available on the road for a limited time or the station has a car park (pay and display) so why not visit us, the town, and the Railway

How do I purchase goods?
We have made buying from Surplus and Outdoors as simple as possible.

Our Web Site is Totally Secure and is open 24 hours a day! Our shopping basket will store items you have placed within it for upto four hours. Each item for sale will have an order button. When you press this button you are taken to the order-processing page where the item will be automatically added to your basket. To view items in the shopping basket and amend them accordingly simply click on the 'show order' section.

You can Also call us on 01562 863463 during office hours if you do not wish to order on line.
You can input how many of each item you would like, decide to continue shopping, remove an item from the basket or check out and place your secure order. It is at this time you would be asked for your name and address and then your credit card details if the shop has online authorization. From within the order processing page you can become a Clubishop member - by doing this you will be entitled to various promotions that we run. It also enables us to store your personal information to assist you when checking out. This information will be stored in a 'cookie' on your computer. We will not store any such information on our system, in order to protect your privacy. The only details we cannot store are your credit card details.



What is Army Surplus?

Well if Army Surplus is a new word for you let us try to explain a little what it actually is. Army Military Surplus is an Item, for example Goretex Coat, other textile or hardwear item such as an ammo box, which has been used and is no longer required by a partiucular Military Company or unit. Items are usually used and graded stock, so may have marks, scuffs etc. We do specialize in allot of new Army surplus this is where the item has still been disposed of from the military, but has never been worn or used, but may still have the odd storage mark. A Used Graded Jacket for example, may have been laundered by The Military before disposal, so some waterproof items such as Goretex Trousers or Coats may Need reproofing before they reach their full potential. We can truly say that Army surplus nowadays gives you great value for money as normally items are made under contracts with many high end branded named companies, but are never allowed to advertise their logo or brand on Military gear. Some armt Surplus items, graded or new, may have names, tags badges sewn or written on too, but this does not effect the wear or use of the item purchased. If you have any questions regarding what an army surplus item is on our web site, please get in touch and we'll be happy to help you.

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Accepted Payment

Paying online is simple, we accept paypal, Mastercard, Visa and Switch, Solo and Meastro debit cards. Also Visa, Mastercard Credit Cards, For more details see above. We also Take American Express over the phone for manual card transactions, If you place an offline order you will be contacted by one of our representatives to arrange payment – this will usually be by card payment over the phone ore postal order. Please make Postal orders payable toSurplus and Outdoors only , and post to:
SURPLUS AND OUTDOORS
38 COMBERTON HILL
KIDDERMINSTER
WORCESTERSHIRE
DY10 1QN

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Is my transaction secure?
Every on-line transaction made within Surplus & Outdoors is transmitted across the Internet using SSL (Secure Socket Layer) encryption. This industry standard method ensures that information sent from your browser is scrambled whilst in transit and decoded when it arrives on our server. You are far safer using your credit card within Surplus & Outdoors than you are in a restaurant in your local high street. We take the issue of security very seriously and have taken every step possible to protect you. Our servers sit behind a state of the art hardware firewall and the computer that handles the card services is a bastion host of the ishop mall servers, and not accessible from the Internet. We have employed the services of one of the countries’ leading security experts who regularly monitors and updates our systems.

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What if I have problems ordering?
Common reasons for problems when pressing the order button are;
i) You are using an old browser that doesn't support SSL encryption.
ii) You are browsing from behind a corporate firewall that will not allow secure connections. Speak to the system administrator at your office. They will either fix the problem or you will have to order from another location. To check, point your browser to https://www.microsoft.com/ if you cannot connect to the Microsoft secure server it is likely that one of the above faults apply.

If you are able to connect to Microsoft please visit http://www.microsoft.com/downloads/ to download the latest version of Internet Explorer.

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What if I do not receive my goods?
Normally, you should receive your goods within 2 working days, but please Allow 7 Working days for your goods to arrive. (except bank holidays). If you do not receive your goods after within this  period of time, please contact us at [email protected] with your order number to hand. This number will be included in the e-mail you received when you ordered the goods from our shop. We will strive to resolve the issue immediately. If you have ordered heavier / bulkier items, this will have been dispatched via Parcel Force courier. If you are unavailable at time of delivery a card will be left. If you (The Customer) Have Requested that the parcel be left in a safe place, This is at your own risk, if the parcel has gone missing that has been left by Royal Mail or The Courier we are unable to refund you for missing items. If you have not received your order within 2 working days please contact us for tracking details, so that you can contact the courier to arrange delivery for a convenient time. Please note the courier will only keep undelivered parcels for a limited period, after this they will then be returned to us, if you wish a returned order to be re sent it will be subject to an additional return postage cost.

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When is my credit card debited?
Your card will be debited when the goods are dispatched. An authorisation takes place when you place your order. This simply guarantees that the funds are available on your card and that payment will be made to us. This authorization remains valid for ten days. When the goods are dispatched, we will debit funds from your account overnight directly into our own. If certain items in your order are out of stock or unobtainable we will only partially debit your card order. We are also able to cancel or refund individual items of your order should this become necessary.

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What happens if my card authorisation fails?
If the authorisation fails, the most likely explanation is that you have input your card details incorrectly. If this happens, press the back button on your browser and you will be returned to the card input page. Check that all the details are correct, and make any changes necessary before proceeding. If all the details are correct and you still fail to get an authorisation then we advise that you contact your card issuer to establish why your card was not authorised. We will receive your order anyway and may contact you to arrange for alternative methods of payment.

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What risks are involved in buying online?
All personal data, including your card number is transmitted over secure connections, meaning that no-one can 'eavesdrop' and capture your details. In addition to this, your card details are not viewable by us at all, they are simply transmitted over the bank's private X25 network for authorization and payment transactions. You are protected because the transaction was carried out as 'Cardholder not present.' This means that any payments will be refunded to your card should it be used fraudulently by someone else or you do not receive what you ordered.

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Stock & Stock Levels
Most of the Items we offer for sale on this site are usually in stock. But If for any reason we cannot supply you with any part of your order we will contact you via email or phone to advise you. We may need to cancel or refund the item from your order, in which case the funds will be paid directly back into your account. As we sell many Items which are army surplus, please note these are purchased at own risk as items may not have material labels for identification and have not been tested in Any way.

Prices / Colours may change without notice. Please note styles of items may be subject to change without prior notice.

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Postage and Packaging
We guarantee all of our products to be as described and free from defects. If however you receive a product which you feel is not as described, please email or call us within 14 days of purchase at [email protected] to arrange an exchange or refund of goods.

If you are Purchasing any Item/s For a Christmas Gift Then we offer 14 Working days after Christmas to get the item back to us for an exchange or Refund

Please quote your order number which can Be found on your original email conformation. We aim to replace any defective items with replacements. If this is not possible we shall refund your money immediately.

Please Note if you are off the UK Mainland, this includes Northern Ireland ect. or if you have a post code of IM, ZE, HS, IV1-IV54, KA27,28, KW1-KW17, PA20-PA78, PH19-PH50, PO30-PO41, Please Be Aware that you may be contacted for Extra postage costs for the goods to be sent to you if they are heavy or bulky and need to be sent by carrier, As the goods will cost a little more to get to you....Thank you

Exchanged items will only be sent after we have received the defective item back from you in the original condition it was sent. Please consult our contact details for the return address.

Next day delivery orders can be made over the phone on 01562 863464 but must be received before 12 noon and is only available Monday to Friday (excluding Bank Holidays and Christmas). Next day is only available to Mainland UK residents. For the Channel Islands, Scottish Isles please contact us for costs. Highland regions please contact us for prices as couriers charges start from £15 (orders over 2kg)

Standard postage costs are priced at £2.99, £4.99 and £9.95 depending on item(s)weight. Next day - please contact us for a price. Please check that you have chosen the correct delivery method, we are not responsibly for delivery order errors, your order will be processed according to the method that you have chosen

Please complete the delivery details correctly, we are not responsible for loss of incorrectly addressed orders. Please check your confirmation email carefully and notify us immediately of any errors.
Please note that goods left by customers request (by either Mail or courier) are done so at the customers own risk. We will not refund or resend any goods that have gone missing if they have been asked to leave in a safe place.

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Overseas Orders - 

Please Note that we are a UK Based Shop We will Send Goods overseas at our discretion, at cost price to us, but please note when an order is placed you will be contacted within a few working days of placing the order with the new total cost including any additional shipping cost once we have weighed the goods ordered and added the additional shipping charges. The Delivery / Packing cost will be added to the cost of the original order and you will be contacted with a total cost including the delivery charge, Please note you can place an order online and have it sent to a UK Delivery address at no extra charge. Please Place the order online and choose your country from the country choice in the checkout page, we also send goods to BFPO Addresses with normal UK Postal costs, ie. First class mail, so no extra shipping cost will be involved normally. Please note at busy times, Orders placed with an overseas card Address can take upto 2 weeks to process. Due to checking card holder address etc. Thank You.

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Returns Policy
We guarantee all of our new products to be as described and free from defects. This does not apply to used army surplus items, Clothing or Boots. If you do receive a product which you feel is not as described, please email us or call 01562 863464 With any discrepancies you may have, [email protected] to arrange an exchange or refund. We are not responsible for damage caused by misuse or general wear of items Or Items which have Not been Looked after and treated to keep maintained if needed. Items returned to us and deemed to have been misused/used and returned will, either be returned to the customer at customers cost or require additional payment.

If you are Purchasing products for a Christmas gift or present We Allow 14 Working Days after Christmas to return any items for a refund or exchange if they are not suitable.

Please quote your order number which can Be found on your original email conformation. We aim to replace any defective items with replacements. (excluding items that have been mis-used / general wear) If this is not possible we shall refund your money immediately. Sorry we are unable to refund any postage costs of any goods returned to us for a refund if you have had the goods for over 7 days. Orders returned to us after 7 days and over the value of £45 will incur a re-stocking charge of 15% of the original order, this is to recover costs involved in processing the returned goods. We will charge a restocking fee if the goods have been returned to us after 7 working days for reasons such as you do not like the colour or you have changed your mind etc... If goods are returned to us within 7 working days in the condition that you have received them from us then a full refund will be issued. No re stocking fee is applicable if you are sending back faulty goods or damaged goods and your postage costs Upto the value of £6.95 will be refunded if the item is faulty in any way. As We ask that you send any goods back by the cheapest method possible unless otherwise agreed beforehand with Surplus and Outdoors.


If you are missing any items for your order and have not been notified of a shortage or delay, please contact us within 3 working day.

Exchanged items will only be sent after we have received the defective / incorrect size item back from you in the original condition it was sent (ie unused and/or unwashed). We are also happy to exchange goods that are unsuitable or the wrong size, although we will charge additional postage and packing at the standard rate. Please consult our contact details for the return address.

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Acknowledgement of Orders
We will acknowledge all orders by e-mail.

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Privacy Policy
We guarantee that we will not pass your details to any other company. all information received from you will be kept completely confidential and will not be disclosed to any other party.

The terms and conditions do not affect your statutory rights as a consumer.

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Contact Us
Feel free to contact us with any questions or queries you have regarding our website, sales service or any other related topic. All images are the property of Surplus and Outdoors, please feel free to contact us if you wish to use any.

Phone Number For Advice or Order Queries: 01562 863 464

Please Call Us on 01562 863 464 For Fax Number

[email protected]

Surplus & Outdoors
38 Comberton Hill
Kidderminster
Worcestershire
DY10 1QN